HSBC Bank plc

Financial Ombudsman decision DRN5798719 Not upheld

Not upheldoutcome, as published by the Ombudsman

£4,159redress stated in the decision

Fri May 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

Ms K complains about HSBC Bank Plc in relation to a professional studies loan she took out in 2008. Ms K says that HSBC made a mistake in taking the wrong amount of repayments and that the loan went into default because of a mistake by HSBC.Irresponsible lending

She says this has impacted negatively on her credit file and her career.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5798719.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.