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Shop Direct Finance Company Limited
Financial Ombudsman decision DRN5779484 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Oct 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
She’s subsequently been concerned at the information Shop Direct lodged on her credit record.Credit file reporting
They didn’t call her back when they said they would nor did they properly address her complaint made online.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5779484.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.