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Shop Direct Finance Company Limited
Financial Ombudsman decision DRN5767556 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£80redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
SDF also says during its investigation into Mr R’s complaint, it noted that the correct process had been followed by the retailer in relation to the inspection of returned goods. But it says it identified that one item had been wrongly recharged to Mr R’s accountService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5767556.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.