National Westminster Bank Plc

Financial Ombudsman decision DRN5759657 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu May 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

He also felt that the bank shouldn’t have allowed him to spend his overdraft given his mental health concerns.Support for vulnerable customers

Mr B complains that National Westminster Bank Plc “NatWest” allowed him to use his overdraft facility on 21 and 22 August 2018 even though he had cancelled it during business hours on 21 August 2018.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5759657.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.