TSB Bank plc

Financial Ombudsman decision DRN5754791 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£40,876redress stated in the decision

Fri Jul 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Irresponsible lending

In the Ombudsman’s words

Mrs P complains that TSB Bank plc won’t refund money she lost having fallen victim to a scamAPP scam refund refused

it should not be held liable where it has completed its normal checks and accepted the word of a long-standing customer.Irresponsible lending

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5754791.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.