HSBC Bank plc

Financial Ombudsman decision DRN5751110 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Ms T complains that HSBC Bank plc will not remove the default registered on her credit file.Credit file reporting

HSBC has now acknowledged that it did not deal with Ms T’s request as well as it should haveComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5751110.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.