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National Westminster Bank Plc
Financial Ombudsman decision DRN5743505 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Sun Dec 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Miss C complains that a credit card account with National Westminster Bank Plc was fraudulently opened in her name.APP scam refund refused
Miss C contacted NatWest but says she was unhappy with the service she received.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5743505.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.