Santander UK Plc
Financial Ombudsman decision DRN5732318 Upheld
Upheldoutcome, as published by the Ombudsman
£750redress stated in the decision
Mon Nov 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Product mis-sold
In the Ombudsman’s words
She said the evidence of Mr H’s income wasn't sufficient. Santander should have made further checks to prove income was regular.Irresponsible lending
Mrs H complains that Santander UK Plc mis-sold loans to her and her late husband Mr H.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5732318.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.