HSBC Bank plc

Financial Ombudsman decision DRN5714235 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Fri Aug 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr and Mrs D complain that HSBC Bank Plc did not treat them fairly when they had financial difficulties.Treatment in financial difficulty

I am not persuaded HSBC was sufficiently sympathetic in its dealings with them. It did not always give them correct information about how their loan account was affected by the IVA.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5714235.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.