Barclays Bank UK PLC

Financial Ombudsman decision DRN5709956 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Thu Oct 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Barclays in error had reported to a credit reference agency that she had missed a payment.Credit file reporting

Barclays in its email to us of 10 July says that it acted quickly from 7 May when it says that Ms P raised a complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5709956.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.