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Creation Consumer Finance Limited
Financial Ombudsman decision DRN5707146 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Mon Apr 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
treat Mr M fairly and sensitivelyTreatment in financial difficulty
default wasn’t applied to Mr M’s account as early as it should have beenCredit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5707146.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.