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Volkswagen Financial Services (UK) Limited

Financial Ombudsman decision DRN5695113 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr R complains that Volkswagen Financial Services (UK) Limited (the business) did not act on his request to carry out a voluntary termination under his hire purchase agreement (HPA).Treatment in financial difficulty

amend Mr R’s credit file to reflect VT in October 2015 and remove the defaultCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5695113.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.