National Westminster Bank Plc

Financial Ombudsman decision DRN5692890 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Fri Apr 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

NatWest gave him incorrect information about his account balance and has provided poor customer serviceComplaint handling

poor customer service including cutting off a phone call and not returning callsService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5692890.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.