Firms › Elevate Credit International Limited ›
Elevate Credit International Limited
Financial Ombudsman decision DRN5690294 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
—no sum stated
Sat May 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Support for vulnerable customers
In the Ombudsman’s words
Mr W complains Elevate Credit International Limited (trading as Sunny) lent to him irresponsibly.Irresponsible lending
He also says that Sunny didn’t assess any vulnerabilities or ask whether he had any mental health issues when it lent to him.Support for vulnerable customers
Rules cited
FCA CONC (Consumer Credit sourcebook)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5690294.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.