HSBC UK Bank Plc
Financial Ombudsman decision DRN5686056 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jul 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Ms H complains that her credit card account with HSBC UK Bank PLC wasn’t closed in 2015 as she’d believed and she’s concerned about the impact this will have on her credit history.Credit file reporting
there was a delay in HSBC addressing Ms H’s concerns and it could’ve contacted her earlier about the balance showing on her account.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5686056.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.