Santander UK Plc
Financial Ombudsman decision DRN5685384 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Feb 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Support for vulnerable customers
In the Ombudsman’s words
Mrs M complains that Santander UK Plc was irresponsible when it lent her money she couldn’t afford to pay back.Irresponsible lending
It has passed it to its Specialist Collections Assist Team which deals with vulnerable consumers.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5685384.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.