MBNA Limited

Financial Ombudsman decision DRN5682226 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mr M complains about the way MBNA Limited (“MBNA”) dealt with queries about his account.Complaint handling

But it is right to say that MBNA didn’t do everything right in handling Mr M’s complaint. MBNA accepts, for example, that one of its managers didn’t call back when they should have.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5682226.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.