Santander UK Plc
Financial Ombudsman decision DRN5677881 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Aug 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
the way his complaint was dealt with thereafter was also poorComplaint handling
Santander has accepted they made errors in not putting a block on the credit card, and not cancelling the direct debit.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5677881.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.