National Westminster Bank Plc

Financial Ombudsman decision DRN5676524 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed Jul 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

I think NatWest’s handling of the situation has caused Mrs M distress. The explanations given by NatWest haven’t been very clear.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5676524.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.