Lloyds Bank PLC

Financial Ombudsman decision DRN5671164 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Nov 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Lloyds then recorded adverse information on her credit file when the payment was not made.Credit file reporting

Lloyds has accepted that it did not update Mrs A’s address records on her credit card account at the same time as it did on her other accounts with the bank.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5671164.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.