National Westminster Bank Plc

Financial Ombudsman decision DRN5670828 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Miss L complains that National Westminster Bank Plc (NatWest) acted irresponsibly when it gave her an overdraft facility and didn’t do enough checks to make sure she could afford it.Irresponsible lending

Mrs L says that NatWest shouldn’t have granted the overdraft facility because Miss L suffers from mental health problems.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5670828.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.