HSBC Bank plc

Financial Ombudsman decision DRN5660960 Upheld

Upheldoutcome, as published by the Ombudsman

£900redress stated in the decision

Thu May 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr S’s complaint about the delinquent maker I looked at it first of all to consider what period the delinquent marker on Mr S’s most recent credit report provided to me at the time (January 2016) related to.Credit file reporting

Mr S complains about the way HSBC Bank Plc (HSBC) have dealt with his flexi-loan account while he has been going through financial difficulties and wants compensation for the distress and inconvenience this has caused him.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5660960.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.