Santander UK Plc
Financial Ombudsman decision DRN5651544 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Tue Aug 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
Mr W applied to Santander for a loan advertised at 6.7%. He was offered the loan at 14.3%.Interest and rates
Santander rejected his complaint and then refused to provide us with an explanation as to why it had offered Mr W the rate it did.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5651544.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.