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Financial Ombudsman decision DRN5640430 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
NewDay, or the company managing the account before them, paid Mrs N £150 in redress. They mistakenly refused to speak to her by saying that they had no authority to do so as this was not a joint account.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5640430.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.