Lloyds Bank PLC

Financial Ombudsman decision DRN5638422 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Jun 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

remove the default it has registered against Mr F’s credit file with the credit reference agenciesCredit file reporting

Lloyds Bank plc failed to update his details following his house moveComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5638422.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.