National Westminster Bank Plc

Financial Ombudsman decision DRN5634171 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr S’s credit card account has been in arrears since 2011 and he has been making reduced payments to his account since then.Treatment in financial difficulty

He also says he received poor customer service when he complained about this.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5634171.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.