Halifax Limited

Financial Ombudsman decision DRN5633809 Upheld

Upheldoutcome, as published by the Ombudsman

£900redress stated in the decision

Tue May 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr O complains Bank of Scotland plc (trading as Halifax) gave him wrong information about a bank transfer. He says he relied on what he was told, and lost money as a result.APP scam refund refused

Halifax says it can’t interfere with a payment made by bank transfer. It accepts Mr O may not have been given clear advice. But, it doesn’t believe the cashier would have told Mr O that a bank transfer gives the same protection as payments by debit or credit card.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5633809.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.