Lloyds Bank PLC

Financial Ombudsman decision DRN5630543 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Dec 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

Mr A has been experiencing financial difficulties and is also suffering from ill-health. He has complained about the lack of support provided to him by Lloyds. In such cases, a lender is required to treat a customer with financial difficulties in a positive and sympathetic manner.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5630543.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.