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Home Retail Group Card Services Limited

Financial Ombudsman decision DRN5623025 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

Mrs C complains that Home Retail Group Card Services Limited hasn’t treated her fairly after she got into financial difficulties.Treatment in financial difficulty

I do think it’s reasonable for Home Retail Group to refund all interest charges applied to Mrs C’s account from August 2011 to dateInterest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5623025.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.