Lloyds Bank PLC

Financial Ombudsman decision DRN5622308 Not upheld

Not upheldoutcome, as published by the Ombudsman

£550redress stated in the decision

Fri Dec 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Mr P complains about problems he had getting a replacement card from Lloyds Bank plc when he was abroad.Payment delayed or failed

Lloyds hadn’t, in fact, sent Mr P the replacement cards, due to a mistake with the format of his address in its records.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5622308.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.