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Charter Court Financial Services Limited
Financial Ombudsman decision DRN5618833 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sun Apr 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
Ms W complains that Charter Court Financial Services Limited (trading as Precise Mortgages) didn’t offer her a better interest rate.Interest and rates
Ms W is upset by the way her complaint was handled and the time spent on calls.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5618833.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.