Nemo Personal Finance Limited

Financial Ombudsman decision DRN5617672 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Support for vulnerable customers

In the Ombudsman’s words

Nemo’s conduct in the phone call with Mrs D in late May fell short of fair and responsible behaviour. This probably affected Mrs D’s understanding of the full implications of entering into the larger loan.Product mis-sold

During the call Mrs D also referred to recent illness and lack of sleep, and seemed disorientated at times.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5617672.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.