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Creation Consumer Finance Limited
Financial Ombudsman decision DRN5617576 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jan 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr C is unhappy that Creation Consumer Finance Ltd has declined to pay his claim under Section 75 of the Consumer Credit Act 1974 (the ‘Act’) for some solar panels that he thinks were mis-sold to him.Product mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5617576.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.