NewDay Ltd

Financial Ombudsman decision DRN5612203 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Jun 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

Miss L complains that NewDay Ltd increased her credit limit without checking if it was affordable for her.Irresponsible lending

She’s now in financial difficulties and her debt with NewDay isn’t decreasing because of the interest and charges being added to her account.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5612203.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.