Lloyds Bank PLC

Financial Ombudsman decision DRN5608365 Upheld

Upheldoutcome, as published by the Ombudsman

£13,500redress stated in the decision

Mon Aug 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Ms W complains through her representative, Mr W, that she was the victim of a scam and lost £13,500 because of it.APP scam refund refused

She says that Lloyds Bank PLC should’ve told her earlier that it was unlikely it could refund all of her losses so that she could’ve taken other action.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5608365.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.