TSB Bank plc

Financial Ombudsman decision DRN5607504 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Oct 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

TSB did not accept that the information in the statements would have been sufficient to enable credit applications, but accepted that it could not explain how the change of address had been made. It paid Mr D and Miss J £270 in respect of that service failure.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5607504.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.