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Shop Direct Finance Company Limited
Financial Ombudsman decision DRN5604894 Not upheld
Not upheldoutcome, as published by the Ombudsman
£15redress stated in the decision
Fri Jun 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Mrs R has an account with Shop Direct Finance Company Limited, trading as Very. She complains that Very has unfairly recorded on her credit file adverse information relating to this account, which she wants it to remove.Credit file reporting
She is also unhappy about the customer service she received from Very, when she raised her concerns with it.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5604894.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.