Nationwide Building Society

Financial Ombudsman decision DRN5596698 Not upheld

Not upheldoutcome, as published by the Ombudsman

£25redress stated in the decision

Fri May 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

Particularly as she has a condition with affects her when she becomes frustrated or worried.Support for vulnerable customers

Mrs B complains that Nationwide Building Society didn’t help her to unblock her card while she was overseas.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5596698.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.