Halifax Limited

Financial Ombudsman decision DRN5592672 Not upheld

Not upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

To apologise for having misled her, Halifax agreed to pay Ms J compensation of £300Complaint handling

cannot order Halifax to do something that would cause it to breach its statutory data protection dutiesData and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5592672.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.