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American Express Services Europe Limited

Financial Ombudsman decision DRN5589043 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Mr M wants American Express to remove the missed payment marker from his credit file.Credit file reporting

Mr M complains that American Express Services Europe Limited didn’t transfer his direct debit to his new credit card account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5589043.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.