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Tesco Personal Finance Limited
Financial Ombudsman decision DRN5580330 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Apr 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Tesco agrees it should’ve handled Mr P’s complaint better. It initially said it couldn’t look at it which in fact in could. It has agreed to pay £100 for distress and inconvenience because of this.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5580330.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.