HSBC Bank plc

Financial Ombudsman decision DRN5577284 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr D is unhappy with the way HSBC Bank Plc has dealt with his account after he started to experience financial difficulties.Treatment in financial difficulty

And he feels that the calls that HSBC made to him amount to harassment. ... I also find that HSBC has not made an error in recording the default on Mr D’s credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5577284.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.