MEM Consumer Finance Limited

Financial Ombudsman decision DRN5574358 Upheld

Upheldoutcome, as published by the Ombudsman

£380redress stated in the decision

Mon Jan 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

I think its lending from the third deferral of the first loan was irresponsible.Irresponsible lending

Remove any related adverse information about the loans from March 2012 onwards from Mr M’s credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5574358.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.