Lloyds Bank PLC

Financial Ombudsman decision DRN5573756 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Service failure

In the Ombudsman’s words

Mr A, on behalf of the executors of the estate of the late Mrs BBereavement and power of attorney

It is clear that this complaint is caused by Lloyds’ administrative errors.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5573756.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.