Santander UK Plc
Financial Ombudsman decision DRN5573392 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Sep 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Data and privacy
In the Ombudsman’s words
Mr M complains that Santander UK Plc did not deal fairly with him when he was in financial difficultiesTreatment in financial difficulty
failed to deal properly with his information request and will not provide a full copy of his loan agreementData and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5573392.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.