HSBC Bank plc

Financial Ombudsman decision DRN5563089 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

The rate she’d like the bank to pay isn’t availableInterest and rates

Miss W complains that HSBC Bank plc has failed to provide the level of service and benefits for which she qualifies as a ‘Premier’ customer.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5563089.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.