Lloyds TSB Bank Plc
Financial Ombudsman decision DRN5553606 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
It later issued a default notice and entered details on his credit file.Credit file reporting
It sent him a letter confirming it would pass his account to its Consumer Debt Recovery Unit but did not explain the effect the repayment plan would have on his credit file.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5553606.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.