National Westminster Bank Plc

Financial Ombudsman decision DRN5539666 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Oct 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Data and privacy

In the Ombudsman’s words

Mr K is unhappy that National Westminster Bank Plc won’t refund £1,160 he sent to a NatWest account as a result of a scam.APP scam refund refused

NatWest isn’t able to give Mr K detailed information about its customer. It has to follow data protection legislation.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5539666.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.