NRAM Limited

Financial Ombudsman decision DRN5535786 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Oct 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mrs D has complained that NRAM plc (NRAM) is claiming she is in arrears on her mortgage and secured loan accounts.Treatment in financial difficulty

NRAM has acknowledged its handling of the complaint could have been better.Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5535786.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.