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BMW Financial Services(GB) Limited

Financial Ombudsman decision DRN5535279 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Overall I consider that the car wasn’t of satisfactory quality when soldProduct mis-sold

Mr H was under the impression that BMWFS had agreed to the rejection and it hadn’t been particularly clear in its communication with him or with Miss B.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5535279.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.